Shipping policy
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For free shipping: We offer free shipping over $100 in Canada.
Local delivery
Free local delivery is available for orders over $35 within the Edmonton area. For orders under $35, we charge $10 for local delivery.
Deliveries are made from 8 AM to 9PM, within 3-5 business days from shipping confirmation. We will contact you via text message/email with the phone number/email you provided at checkout to notify you on the day of our arrival.
International Shipping
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For free shipping: We offer free shipping over $100.
We offer international shipping to the following countries: Canada, and the United States.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ADI Ships Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@adiships.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@adiships.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@adiships.com.